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How To Renew?

Required Documents to List a Service

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What is LuxuStars and how does it work?

What services and experiences does LuxuStars offer?

Where is LuxuStars available?

Resetting Your LuxuStars Password

Updating Your Profile or Personal Information

How to Permanently Delete Your LuxuStars Account

Making a Booking on LuxuStars

Contacting a Provider Before Booking

Editing an Existing Booking

What to Expect After Booking

Canceling a Booking as a Guest

Understanding the LuxuStars Cancellation Policy

Same-Day Booking Availability on LuxuStars

Viewing Your Upcoming Bookings

Rebooking a Past Service on LuxuStars

Accepted Payment Methods on LuxuStars

Charging Timeline for Bookings

How LuxuStars Secures Your Payment Information

How LuxuStars Displays Prices and Handles Currency

Receiving a Booking Receipt or Invoice

Supported Currencies on LuxuStars

VAT and Local Taxes on LuxuStars Bookings

How Failed Payments Are Handled

How Payment Methods Are Stored on LuxuStars

Common Reasons Your Payment May Be Declined

Using Multiple Cards to Complete a Booking

Financing and Pay-Later Options on LuxuStars

Saving a Payment Method for Faster Checkout

Understanding the Refund Policy on LuxuStars

Refund Processing Times

Modifying a Booking Instead of Canceling

If the Provider Doesn’t Show Up

What Happens If You Miss Your Booking

Late Cancellations and Non-Refundable Bookings

Refunds When You Pay in a Different Currency

Requesting a Refund Due to Service Issues

Cancellations Due to Emergencies or Natural Disasters

Booking Safely on LuxuStars

How LuxuStars Protects Your Personal Information

Why Communication Should Stay on the Platform

How LuxuStars Prevents Fraud and Scams

What to Do If You Suspect a Scam or Fake Listing

Reporting Inappropriate Behavior or Content

How Listings Are Reviewed and Approved on LuxuStars

Safety Measures for Experiences and Tours

Insurance Coverage on LuxuStars

What to Do in Case of an Emergency

Having More Than One LuxuStars Account

Switching Between Customer and Provider Accounts

Why Your Account May Be Suspended or Restricted

Reactivating a Deleted LuxuStars Account

Categories You Can List on LuxuStars

Why Your Listing Hasn’t Been Published Yet

Listing Edits After Publication

Pausing a Service Listing

Duplicating or Copying a Listing

Setting Your Listing Price in COP

Setting Availability and Booking Rules

Setting Same-Day Booking Cutoff Times

Setting a Booking Window

Understanding Listing Review Times

Making Changes to an Approved Listing

Getting Paid as a Provider on LuxuStars

Managing Your E-Wallet and Payout Requests

Supported Payout Countries and Currencies

Accepted Payout Methods

How Payout Timing Works

How Service Fees Are Calculated for Providers

Currency Conversion and Exchange Rates

Understanding Payout Delays or Failed Transfers

Taxes and Reporting Responsibilities

How the Review System Works on LuxuStars

Review Timing and Visibility Rules

Provider Replies to Reviews

Photo Uploads in Reviews

Reporting a Review or Reply

Moderation and Removal of Reviews

Trouble Logging In to Your Account

Not Receiving Verification Emails or Codes

Payment Not Processing or Declined

E-Wallet or Payout Status Not Updating

Photos Not Uploading to Listings or Reviews

Platform Not Loading Correctly (Web or App)

How to Report a Technical Issue to LuxuStars Support

Prohibited Content and Listing Violations

Verification and Enforcement of Ownership Documentation

How LuxuStars Handles Inappropriate Behavior or Disputes

Communication Rules and Off-Platform Contact

Why LuxuStars Doesn’t Display a Verified Badge on Listings

Platform Access Restrictions and Suspensions

Why Providers Can’t Cancel Reservations Themselves

Why We Review Experience Provider Qualifications

Why Shared Contact Information Is Restricted Before Booking

Why We Don’t Show Provider Phone Number

What Happens If a Guest or Provider Breaks the Rules

Why LuxuStars Doesn’t Support Unlisting, Only Pausing

Why Providers Can Only Set Prices in COP (Colombian Pesos)

Why LuxuStars Doesn’t Have an “Advance Notice” Setting, Only Preparation Time Between Reservations

How LuxuStars Keeps Guests and Providers Safe

How LuxuStars Handles Fraud and Suspicious Activity

How to Update Your Availability Calendar

How to Respond to Guest Messages

How to Edit Your Listing After Publishing

How to View Booking History and Upcoming Reservations

How to Handle Last-Minute Bookings

How to Find Your Bank and SWIFT Code for Payouts

Creating Your LuxuStars Account

Identity Verification Requirements

Services You Can List on LuxuStars

Eligibility to Become a Provider on LuxuStars

What Happens If Someone Tries to Circumvent the Platform

Information Required to Sign Up on LuxuStars

If You Enter Incorrect Information During Verification

Verifying Your Phone Number or Email on LuxuStars