LuxuStars uses a transparent and secure review system designed to ensure trust, accountability, and service quality.
Key points:
- Only customers who complete a booking can leave a review
- Reviews can include a star rating, written feedback, and up to 5 photos
- Reviews can be edited once — but only before the provider responds
- Providers cannot review customers
- Providers may post one public reply to a review and can edit it once within 24 hours
Reviews are tied to completed bookings and cannot be deleted by customers once posted. This helps maintain fairness and protects the integrity of the platform.
