Most often, this happens when:

• You upload an expired or blurry ID
• Your selfie doesn't clearly match the photo on your ID
• Your full name doesn’t match the one entered during sign-up

When signing up, you’ll see a bold red warning reminding you to enter your legal name exactly as it appears on your national ID. If your account name doesn’t match your ID, you’ll need to either:

• Create a new account using the correct details, or
• Contact us to request a manual correction

Once the issue is resolved, you can restart the verification process and proceed with booking or listing on LuxuStars.