Last Updated: April 15, 2025
LuxuStars Terms and Conditions
1 — Introduction & Legal Agreement
1.1 What These Terms Cover
Welcome to LuxuStars. These Terms and Conditions ("Terms") form a legally binding agreement between you ("you" or "User") and LuxuStars LLC ("LuxuStars," "we," or "us") and apply to all use of our digital platform and services.
These Terms govern your access to the LuxuStars platform—including our websites, mobile apps, and related tools—used to discover, list, book, or manage luxury accommodations, vehicles, watercraft rentals, and curated experiences (collectively, the "Services").
1.2 Agreement to Terms
By using LuxuStars, you are agreeing to these Terms. This includes when you:
If you do not accept these Terms, you must not use LuxuStars.
1.3 Nature of Our Platform
LuxuStars is a curated digital marketplace that connects users seeking luxury travel experiences ("Guests" or "Renters") with independent third-party providers ("Providers") who offer services through our platform.
We are not a party to the actual service contract between Guest and Provider. LuxuStars does not own, operate, or manage accommodations, vehicles, watercraft, or experiences listed on the Platform. Our role is limited to enabling listings, processing payments, and facilitating communication.
1.4 Additional Policies Incorporated
These Terms incorporate, by reference, the following policies, which also govern your use of LuxuStars:
We recommend reading these documents as they carry legal weight alongside these Terms.
1.5 Updates to These Terms
We may update these Terms to reflect changes in law, new features, or business adjustments. When we make significant changes, we’ll provide notice—by email, platform notice, or other reasonable means. Continuing to use LuxuStars after the revised Terms are posted means you accept them.
1.6 Eligibility & Legal Capacity
You must be at least 18 years old and capable of forming legally binding contracts to use LuxuStars. By using the Platform, you confirm you meet these requirements. In some jurisdictions, additional age or licensing requirements may apply depending on the service you offer or book.
1.7 Entire Agreement
These Terms, together with our incorporated policies, represent the entire agreement between you and LuxuStars. They override any previous agreements, oral or written, relating to your use of the Platform.
1.8 Language & Legal Priority
These Terms are published in English. Translations, if provided, are for convenience only. In the event of a conflict, the English version will control.
2 — Eligibility, Account Setup & Responsibilities
2.1 User Eligibility
You must be at least 18 years old to use LuxuStars. By creating an account or using the Platform, you confirm that you meet the minimum age requirement and possess the legal capacity to enter into binding agreements.
2.2 Account Creation
To access most features, you must register and maintain an active LuxuStars account. You agree to:
You are solely responsible for all activity under your account.
2.3 Identity Verification
We may ask you to provide identification or other verification materials at any time to:
Failure to comply may result in suspension or removal of your account.
2.4 Account Types
LuxuStars offers separate roles:
Users may act as both Guest and Provider but must follow role-specific rules for each.
2.5 Account Suspension or Termination
We reserve the right to suspend or terminate your account if:
You may close your account at any time in your dashboard settings.
3 — Platform Use & User Conduct
3.1 Acceptable Use
You agree to use LuxuStars only for lawful and authorized purposes. You will not:
3.2 Prohibited Conduct
You may not:
3.3 Reviews and Feedback
Users may leave reviews following a completed booking. You agree that:
Providers may respond publicly once to a review. LuxuStars reserves the right to moderate or remove content that violates these Terms.
3.4 Reporting Misuse
You may report suspicious behavior or violations of these Terms using in-platform tools or by contacting our support team. We review all reports and take appropriate action, including suspension or legal referral if necessary.
3.5 No Circumvention
You agree not to circumvent the Platform by engaging in off-platform payments or transactions with users you connected with through LuxuStars. Doing so may result in permanent removal and forfeiture of earnings or services.
4 — Booking, Pricing & Payment Terms
4.1 Booking Process
When a Guest selects a listing and proceeds to book, the reservation is confirmed instantly (if the dates are available and meet listing requirements). Providers are expected to honor confirmed bookings without needing to approve them manually.
4.2 Payment Terms
Guests must pay the full booking amount at the time of reservation unless installment options are offered. Payments are processed through authorized third-party providers, and LuxuStars does not store credit card information.
Currency conversions (if any) are based on exchange rates available at the time of booking. Final charges may include local taxes, platform fees, and optional add-ons selected by the Guest.
4.3 Platform Fees
LuxuStars charges a service fee to Providers, deducted automatically from each booking. Fee amounts vary by category and are disclosed prior to publishing listings.
LuxuStars may adjust its fee structure periodically, with prior notice. Guests are not directly charged service fees unless stated at checkout.
4.4 Cancellations and Refunds
Each listing displays a cancellation policy selected by the Provider (Flexible, Moderate, or Strict). Guests are responsible for reviewing these terms prior to booking.
Refunds are processed according to the selected policy. Force majeure scenarios are handled on a case-by-case basis via the Resolution Center.
4.5 Modifications
Guests or Providers may request changes to a booking through the Platform. Requests may include adjusted dates, duration, or number of participants. Some modifications may require approval and/or payment adjustments.
4.6 Chargebacks
Initiating a chargeback without first contacting LuxuStars to resolve the issue may result in account suspension. LuxuStars reserves the right to dispute chargebacks with evidence of confirmed services and guest acknowledgment.
In the event of a chargeback, LuxuStars may rely on photos submitted by Providers and Guests through the Message Center to support the authenticity of service delivery.
5 — Cancellations, Modifications & Refunds
5.1 Overview
Each listing on LuxuStars is subject to a cancellation policy selected by the Provider. The available options (Flexible, Moderate, or Strict) are shown on the listing page and during checkout. Guests are responsible for reviewing these terms before booking.
Cancellations, modifications, and refund requests must be processed through the LuxuStars platform to be valid.
5.2 Guest Cancellations
Refunds depend on the Provider’s selected cancellation policy:
Guests who do not show up or fail to cancel on time are not eligible for any refund.
5.3 Provider Cancellations
If a Provider cannot fulfill a confirmed reservation, they must contact LuxuStars support. Guests are eligible to receive a full refund. In addition, LuxuStars will make reasonable efforts to assist the Guest in securing an alternative reservation of equal or similar value, subject to Guest approval.
Providers may be subject to penalties, including reduced visibility, account flags, or suspension.
5.4 Force Majeure & Exceptional Circumstances
In certain limited cases (e.g., natural disasters, government-imposed restrictions, verified medical emergencies), LuxuStars may override the standard policy and provide a partial or full refund at our discretion.
5.5 Booking Modifications
Guests and Providers may agree to change a booking’s details (e.g., dates, duration, number of guests/renters). All modifications must be requested through the platform. Any price difference will be calculated and processed automatically.
If a modification increases the total cost, the Guest must approve and pay the difference before the changes take effect.
5.6 Refund Processing
Refunds are issued to the original payment method and may take 5–10 business days to appear, depending on the payment provider. LuxuStars is not responsible for delays caused by banks, card issuers, or third-party processors.
5.7 Disputes
If a Guest or Provider has a disagreement related to a booking—including, but not limited to, cancellations, modifications, refunds, damages, or service delivery—they may submit a formal dispute through the LuxuStars Resolution Center within 7 days of the issue.
The Resolution Center offers both parties the opportunity to communicate and attempt to resolve the issue directly before LuxuStars steps in. If no resolution is reached, LuxuStars may request supporting documentation and will conduct an impartial review.
Providers are required to upload photographic evidence before and after the booked service through the Message Center to support dispute resolution. Failure to do so may affect LuxuStars’ ability to resolve the dispute in their favor.
Once escalated, LuxuStars will issue a decision based on the evidence provided. All decisions made by LuxuStars are considered final and binding.
6 — Service Categories & Category-Specific Terms
LuxuStars offers four main service categories: Accommodations, Vehicles, Watercraft, and Experiences. Each category may carry unique responsibilities, conditions, or limitations based on the nature of the service. Users must review the specific details in each listing and comply with the requirements that apply.
6.1 Accommodations
6.2 Vehicles
6.3 Watercraft
6.4 Experiences
7 — Guest & Provider Responsibilities
7.1 Responsibilities of Guests
Guests agree to:
Failure to comply may result in additional charges, suspension, or permanent removal from the Platform.
7.2 Responsibilities of Providers
Providers agree to:
Failure to uphold these responsibilities may lead to listing removal, visibility penalties, financial consequences, or account termination.
8 — Content & Intellectual Property
8.1 User-Generated Content
By submitting content to LuxuStars (including reviews, photos, profile details, or listing content), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, adapt, and distribute such content for promotional, operational, or trust-building purposes.
You are solely responsible for the content you upload. Content must not be false, misleading, defamatory, or infringe on any third-party rights.
LuxuStars reserves the right to remove or moderate content that violates our standards or Terms.
8.2 Platform Content and Ownership
All intellectual property related to the Platform—including the LuxuStars brand, logos, website code, designs, data models, and interface elements—is owned or licensed by LuxuStars LLC.
Except where explicitly allowed, you may not copy, distribute, modify, or create derivative works from any part of the LuxuStars Platform or services.
Any unauthorized use of LuxuStars' intellectual property may result in legal action, suspension, or account termination.
8.3 Third-Party Content
The Platform may contain content or links from third parties, including Providers, partners, or integrations. LuxuStars is not responsible for the accuracy or reliability of such content unless expressly stated.
9 — Privacy and Data Use
9.1 Data Collection and Use
By using the LuxuStars Platform, you acknowledge that we will collect, use, and process personal information as described in our Privacy Policy. This may include:
9.2 Privacy Commitments
We are committed to protecting your personal data. LuxuStars will never sell your information to third parties. We use encryption, access controls, and secure processing partners to safeguard user data.
We only share information:
9.3 Cookies and Tracking Technologies
LuxuStars uses cookies and similar technologies to improve functionality, personalize experiences, and analyze platform performance. By using the Platform, you consent to our use of cookies as outlined in the Cookie Policy (available in the Privacy Policy).
9.4 Your Rights and Choices
Depending on your location and applicable law, you may have rights to access, correct, or delete your personal data. To exercise these rights, please log in to your account and contact us through the Messaging Center.
For more detailed information, please refer to our full Privacy Policy.
10 — Disclaimers and Limitation of Liability
10.1 Platform As-Is
The LuxuStars Platform is provided "as is" and "as available," without warranty of any kind. We do not guarantee uninterrupted access, error-free functionality, or absolute security. You use the Platform at your own risk.
10.2 Service Accuracy
We do not guarantee that listings, availability calendars, pricing, or service descriptions provided by Providers are accurate, current, or free of errors. LuxuStars is not responsible for inaccuracies or omissions in user-generated content.
10.3 Provider Responsibility
LuxuStars does not own, operate, or control the services listed on the Platform. Each Provider is solely responsible for the delivery, quality, legality, and safety of the services they offer. We do not guarantee the performance of any Provider.
10.4 Indirect Damages
To the fullest extent permitted by law, LuxuStars is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, personal injury, or emotional distress, arising out of or related to your use of the Platform.
10.5 Liability Cap
To the extent permitted by law, LuxuStars’ total liability to you for any claim arising out of or relating to these Terms or the use of the Platform shall not exceed: (a) the total amount you paid through LuxuStars for the booking in question, or
(b) one hundred U.S. dollars (USD $100),
whichever is greater.
This limitation applies regardless of the legal theory under which the claim is brought and even if we have been advised of the possibility of such damages.
11 — Indemnification
You agree to indemnify, defend, and hold harmless LuxuStars LLC, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to:
LuxuStars reserves the right to assume exclusive control over the defense and settlement of any matter subject to indemnification, and you agree to cooperate with us in asserting available defenses.
12 — Account Suspension or Termination
12.1 By LuxuStars
We may suspend, restrict, or terminate your account or access to the Platform at our discretion, with or without notice, if we believe that:
Where feasible, we will notify you of the reason for suspension or termination and may give you an opportunity to appeal.
12.2 By the User
You may close your account at any time by following the instructions in your user dashboard or contacting support via the Messaging Center.
If you delete your account, you may lose access to your history, content, reviews, and payout settings. LuxuStars is not obligated to restore or retain any data beyond what is legally required.
12.3 Effect of Termination
Termination of your account or use of the Platform does not relieve either party of any obligations or liabilities that arose prior to termination.
Certain provisions of these Terms—including intellectual property, dispute resolution, disclaimers, and indemnification—shall survive account termination.
13 — Dispute Resolution & Governing Law
13.1 Informal Resolution First
Before initiating formal legal proceedings, you agree to first contact LuxuStars and attempt to resolve the dispute informally by submitting a request through the LuxuStars Resolution Center or contacting support.
13.2 Binding Arbitration
If a dispute cannot be resolved informally, it will be resolved through final and binding arbitration, rather than in court, except for certain types of disputes outlined below.
Arbitration will be conducted by the American Arbitration Association (AAA) or a similar recognized body, in accordance with their rules. Unless otherwise required by law, the arbitration will take place in the state of Delaware, USA.
13.3 Exceptions to Arbitration
You or LuxuStars may bring a claim in small claims court, or seek injunctive or equitable relief in a court of proper jurisdiction to prevent actual or threatened misuse of intellectual property rights or confidential information.
13.4 Class Action Waiver
You and LuxuStars agree that any claims will be brought on an individual basis only. Neither party shall participate in any class action, class arbitration, or other representative proceeding.
13.5 Governing Law
These Terms are governed by and construed under the laws of the State of Delaware, USA, without regard to conflict of laws principles. You consent to the exclusive jurisdiction of the courts located in Delaware for permitted legal proceedings not subject to arbitration.
14 — Changes to These Terms
We may update these Terms to reflect changes in our services, business practices, legal requirements, or other operational reasons. When we make material changes, we will notify users through the Platform, via email, or by other reasonable means.
Your continued use of LuxuStars after such changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Platform and may close your account at any time.
15 — Contact Information
If you need assistance, please log in to your LuxuStars account and use the integrated Messaging Center. This ensures our team can support you quickly and securely, based on your booking and account details.
For legal matters or official notices, contact us at:
LuxuStars LLC
legal@luxustars.com
We do not provide support or respond to customer inquiries through this address.
16 — Definitions
The following terms, when used in these Terms, are defined as follows: