Reply rules:

• You can post one public reply per customer review
• You can edit your reply once within 24 hours of posting
• Replies cannot be deleted by the provider after being posted
• All users can report a provider’s reply if they believe it violates platform guidelines
• LuxuStars admins can edit or remove any reply if necessary

To respond to a review, go to  Reviews in your dashboard, select the review, and click Reply. Make sure your message is respectful and focused on the experience.