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Privacy Policy

LuxuStars Privacy Policy

Last Updated: April 16, 2025

Introduction
LuxuStars (“LuxuStars”, “we”, “us” or “our”) is a global online marketplace that values your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information, in compliance with international privacy laws including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We describe what data we collect and why, how we protect it, how long we retain it, the circumstances in which we share it, and your rights regarding your data. By using LuxuStars’s services or creating an account, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal data (information that identifies you or relates to an identified person), including:

  • Account Information: Name, email, password, profile photo, etc.
  • Verification Data: Government-issued ID, certifications.
  • Contact Details: Email, phone, address.
  • Payment Data: Card or bank details (handled via third parties).
  • Location Data: IP-based or precise location (with consent).
  • Device/Usage Data: Browser, IP, device info, activity logs.
  • Communication Data: Messages, support queries.
  • Photo and Media Submissions: Images uploaded by Providers or Guests before or after service delivery, used for verification, dispute resolution, or fraud prevention.
  • Cookies & Tracking: Site usage and interaction data.

We may also receive information from third-party services (e.g., if you log in using a social media account or use an integrated payment provider).

How We Use Your Information

We use your information to:

  • Operate and manage your LuxuStars account and services.
  • Verify your identity and ensure platform safety.
  • Process bookings, payments, and communication.
  • Personalize content and recommendations.
  • Provide customer service and support.
  • Analyze platform performance and usage trends.
  • Market LuxuStars services (if you consent).
  • Comply with legal obligations (e.g., fraud prevention, tax law).
  • Support chargeback defense and dispute resolution by reviewing submitted media (e.g., before/after service photos) shared via the Message Center.

Sharing Your Information

We do not sell your personal data. We share it only with:

  • Service Providers: Payment processors, hosting platforms, verification tools, support systems. This may include dispute resolution platforms or fraud-prevention tools, if necessary for resolving contested transactions.
  • Business Partners: If you opt in to third-party features.
  • Legal Authorities: When required by law or to protect rights.
  • In Case of Business Transfers: During mergers, sales, or acquisitions.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login status.
  • Analyze traffic and usage trends.
  • Improve website performance.

You can manage your cookie settings through your browser or within our cookie preferences tool (where available).

Data Storage and Security

We store your data on secure servers and implement strong safeguards:

  • Data encryption (in transit and at rest)
  • Access controls and monitoring
  • PCI-compliant payment handling
  • Staff training and internal policies

Data Retention

We retain personal data only as long as necessary for:

  • Providing services
  • Fulfilling legal and regulatory obligations
  • Resolving disputes and enforcing agreements

You may request deletion of your account and associated personal data at any time (subject to legal exceptions).

International Transfers

As a global platform, we may transfer your data to countries outside your own. We ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Data processing agreements
  • Security measures compliant with applicable law

Your Privacy Rights

Depending on your location, you have rights including:

  • Accessing and correcting your data
  • Any visual media (e.g., photos) you voluntarily submit through the Message Center for dispute resolution is treated as part of your communication data and handled with the same privacy protections.
  • Requesting deletion ("right to be forgotten")
  • Restricting or objecting to processing
  • Withdrawing consent at any time
  • Porting your data to another service
  • Filing complaints with a supervisory authority

California and EEA residents have additional rights under CCPA and GDPR respectively.

Contact Us

For privacy-related questions or to exercise your rights, please contact us directly through your LuxuStars account using the Message Center. We only respond to inquiries submitted by verified, logged-in users to ensure your data remains protected.

To initiate a request, log in and navigate to the Message Center in your account dashboard.

 

We may update this policy periodically. Significant changes will be communicated via email or prominent notices on our website.

Thank you for trusting LuxuStars with your information.