Privacy Policy

Effective Date: July 15, 2025

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how LuxuStars (“LuxuStars,” “we,” “us,” or “our”) collects, uses, shares, and safeguards your personal information when you use our website (luxustars.com) and any associated mobile applications (collectively, the “Platform”).

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

For purposes of this Privacy Policy:

• “User” or “Traveler” means anyone using the Platform to browse or book services.
• “Provider” means anyone offering accommodations, vehicles, watercraft, experiences, or other services through the Platform.

This Privacy Policy is meant to comply with relevant data protection laws and also addresses requirements under international standards such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), recognizing that our Users and Providers may be located in different jurisdictions.

If you have questions about this Privacy Policy, please visit our contact page.

Table of Contents

1. Scope of this Policy
2. Information We Collect
3. Use of Artificial Intelligence and Automated Decision-Making
4. How We Use Your Information
5. Sharing Your Information
6. International Data Transfers
7. Cookies and Tracking Technologies
8. User Rights
9. Data Retention
10. 10.Security
11. 11.Children’s Privacy
12. 12.Changes to this Policy
13. 13.Contact Information

1. Scope of this Policy

This Privacy Policy applies to all Users and Providers who access or use the Platform, whether through our website or our mobile applications.

It covers the collection, use, sharing, and protection of personal information provided to or collected by LuxuStars in connection with the Platform’s services, including browsing listings, creating accounts, making bookings, managing provider listings, processing payments, and communicating with other Users and Providers.

This Policy does not apply to the practices of third-party websites, services, or applications that may be linked to or integrated with the Platform. Those services are governed by their own privacy policies and terms.

2. Information We Collect

We collect personal information that you provide directly to us, information automatically collected when you use the Platform, and information received from third parties. The types of information we collect include the following:

2.1 Personal Information. We collect information such as your name, email address, phone number, and other contact details. We also collect your account login credentials and any government-issued identification or other documents you provide for verification purposes.

2.2 Booking and Transaction Information. We collect details about the bookings you make through the Platform or the listings you create as a Provider. Payment information is collected and processed securely by third-party providers such as Adyen, Stripe, and PayPal.

2.3 Communications. We collect the content of messages and communications exchanged with other Users or Providers through the Platform. This includes any inquiries you send to our customer support team.

2.4 Device and Usage Information. We automatically collect information about the devices you use to access the Platform, such as your IP address, browser type, operating system, and device identifiers. We also gather data about how you interact with the Platform, including pages you visit, links you click, and other usage activities. This information may be collected through cookies and similar tracking technologies, as described in the Cookies and Tracking Technologies section below.

2.5 Information from Third Parties. We may receive information about you from third-party services that help us verify your identity, process payments, or conduct marketing activities where permitted by law.

3. Use of Artificial Intelligence and Automated Decision-Making

We utilize artificial intelligence (AI) and machine learning for various purposes to enhance the Platform and associated services. We may use your personal information to:

• Improve your user experience and maintain the safety of the Platform
• Determine the order in which you see content on the Platform
• Provide recommendations for destinations, properties, or activities
• Review content you upload to ensure it meets quality and formatting standards and to identify relevant amenities in your listing
• Evaluate reviews you submit to ensure they do not contain identifiable personal information and to assess customer satisfaction
• Prevent and detect breaches of our Terms or fraudulent activities
• Present your preferred language and dialect in interactions with virtual agents

Automated decisions may be made by processing your personal information through systems that use automatic processes to determine outcomes. We rely on our legitimate interests to maintain the safety of the Platform and enhance your user experience. We will not engage in automated decision-making that has legal or similarly significant effects solely based on automated processing unless:

• You have explicitly consented to the processing.
• The processing is necessary for entering into or performing a contract.
• The processing is otherwise authorized by applicable law.

You may have rights related to automated decision-making, including:

• The ability to request a manual decision-making process instead
• The right to contest a decision made solely through automated processing

4. How We Use Your Information

We use the information we collect for various business and operational purposes to provide, maintain, and improve the Platform and our services. Specifically, we use your information in the following ways:

• To facilitate bookings and process payments between Travelers and Providers.
• To verify your identity and help maintain trust and safety on the Platform.
• To communicate with you about your account, bookings, support requests, and other service-related matters.
• To personalize and improve the Platform’s features, content, and user experience.
• To conduct analytics, monitor usage, and ensure the security and integrity of the Platform.
• To send you marketing communications, promotions, or other information (where permitted by law and with your consent if required).
• To comply with applicable laws and legal obligations, respond to law enforcement requests, and enforce our Terms and other policies.

We collect and use the following categories of personal data for the following purposes:

Personal Data	Purposes for Collection & Use	Sources	Lawful Basis (where applicable)
Government issued identification including passport, dr