For booking-related issues — such as a provider not showing up, unsafe conditions, or service disruptions — follow these steps:

• Use the Message Center to contact the provider immediately.
• Document the issue with photos or videos, if safe to do so.
• If the provider is unresponsive or the issue is unresolved, open a case through our Resolution Center.

Our team will review your case and assist as quickly as possible. LuxuStars also offers live support via chat and phone to help in urgent situations.

Your safety is our top priority — please don’t hesitate to seek help when needed.