What Is the Cancellation Policy on LuxuStars?

Each provider on LuxuStars selects a cancellation policy for their listing: Flexible, Moderate, or Strict. These policies apply across all categories, including accommodations, vehicles, watercrafts, and experiences.

You can review the applicable policy on the listing page, in your confirmation email, and in your booking details.

Cancellation Policy Overview

All cancellation timelines are based on the scheduled start time — check-in, pick-up, or experience start time, depending on the listing type.

Flexible

• Full refund if canceled 24 hours or more before the scheduled start time.
• No refund if canceled less than 24 hours before the scheduled start time.

Moderate

• Full refund if canceled 5 days or more before the scheduled start time.
• 50% refund if canceled between 5 and 2 days before the scheduled start time.
• No refund if canceled less than 2 days before the scheduled start time.

Strict

• Full refund if canceled 30 days or more before the scheduled start time.
• 50% refund if canceled between 30 and 14 days before the scheduled start time.
• No refund if canceled less than 14 days before the scheduled start time.

Additional Information

• No-shows are not eligible for a refund under any policy.
• Providers cannot cancel bookings themselves. In exceptional cases, such as emergencies or force majeure, LuxuStars may cancel a reservation on a provider’s behalf if valid documentation is provided.
• If you're affected by an emergency (e.g., a natural disaster), please contact the provider first to request a cancellation or refund. If the provider does not agree, you may escalate the issue to our Resolution Center.
• Please note: Airline delays or flight cancellations are not considered valid reasons for a refund, as these issues are the responsibility of the airline and outside LuxuStars’ control.