Privacy Policy

Effective Date: July 15, 2025

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how LuxuStars (“LuxuStars,” “we,” “us,” or “our”) collects, uses, shares, and safeguards your personal information when you use our website (luxustars.com) and any associated mobile applications (collectively, the “Platform”).

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

For purposes of this Privacy Policy:

• “User” or “Traveler” means anyone using the Platform to browse or book services.
• “Provider” means anyone offering accommodations, vehicles, watercraft, experiences, or other services through the Platform.

This Privacy Policy is meant to comply with relevant data protection laws and also addresses requirements under international standards such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), recognizing that our Users and Providers may be located in different jurisdictions.

If you have questions about this Privacy Policy, please visit our contact page.

Table of Contents

1. Scope of this Policy
2. Information We Collect
3. Use of Artificial Intelligence and Automated Decision-Making
4. How We Use Your Information
5. Sharing Your Information
6. International Data Transfers
7. Cookies and Tracking Technologies
8. User Rights
9. Data Retention
10. Security
11. Children’s Privacy
12. Changes to this Policy
13. Contact Information

1. Scope of this Policy

This Privacy Policy applies to all Users and Providers who access or use the Platform, whether through our website or our mobile applications.

It covers the collection, use, sharing, and protection of personal information provided to or collected by LuxuStars in connection with the Platform’s services, including browsing listings, creating accounts, making bookings, managing provider listings, processing payments, and communicating with other Users and Providers.

This Policy does not apply to the practices of third-party websites, services, or applications that may be linked to or integrated with the Platform. Those services are governed by their own privacy policies and terms.

2. Information We Collect

We collect personal information that you provide directly to us, information automatically collected when you use the Platform, and information received from third parties. The types of information we collect include the following:

2.1 Personal Information. We collect information such as your name, email address, phone number, and other contact details. We also collect your account login credentials and any government-issued identification or other documents you provide for verification purposes.

2.2 Booking and Transaction Information. We collect details about the bookings you make through the Platform or the listings you create as a Provider. Payment information is collected and processed securely by third-party providers such as Adyen, Stripe, and PayPal.

2.3 Communications. We collect the content of messages and communications exchanged with other Users or Providers through the Platform. This includes any inquiries you send to our customer support team.

2.4 Device and Usage Information. We automatically collect information about the devices you use to access the Platform, such as your IP address, browser type, operating system, and device identifiers. We also gather data about how you interact with the Platform, including pages you visit, links you click, and other usage activities. This information may be collected through cookies and similar tracking technologies, as described in the Cookies and Tracking Technologies section below.

2.5 Information from Third Parties. We may receive information about you from third-party services that help us verify your identity, process payments, or conduct marketing activities where permitted by law.

3. Use of Artificial Intelligence and Automated Decision-Making

We utilize artificial intelligence (AI) and machine learning for various purposes to enhance the Platform and associated services. We may use your personal information to:

• Improve your user experience and maintain the safety of the Platform
• Determine the order in which you see content on the Platform
• Provide recommendations for destinations, properties, or activities
• Review content you upload to ensure it meets quality and formatting standards and to identify relevant amenities in your listing
• Evaluate reviews you submit to ensure they do not contain identifiable personal information and to assess customer satisfaction
• Prevent and detect breaches of our Terms or fraudulent activities
• Present your preferred language and dialect in interactions with virtual agents

Automated decisions may be made by processing your personal information through systems that use automatic processes to determine outcomes. We rely on our legitimate interests to maintain the safety of the Platform and enhance your user experience. We will not engage in automated decision-making that has legal or similarly significant effects solely based on automated processing unless:

• You have explicitly consented to the processing.
• The processing is necessary for entering into or performing a contract.
• The processing is otherwise authorized by applicable law.

You may have rights related to automated decision-making, including:

• The ability to request a manual decision-making process instead
• The right to contest a decision made solely through automated processing

4. How We Use Your Information

We use the information we collect for various business and operational purposes to provide, maintain, and improve the Platform and our services. Specifically, we use your information in the following ways:

• To facilitate bookings and process payments between Travelers and Providers.
• To verify your identity and help maintain trust and safety on the Platform.
• To communicate with you about your account, bookings, support requests, and other service-related matters.
• To personalize and improve the Platform’s features, content, and user experience.
• To conduct analytics, monitor usage, and ensure the security and integrity of the Platform.
• To send you marketing communications, promotions, or other information (where permitted by law and with your consent if required).
• To comply with applicable laws and legal obligations, respond to law enforcement requests, and enforce our Terms and other policies.

We collect and use the following categories of personal data for the following purposes:

Personal Data Category	Purposes for Collection / Use	Sources of Personal Data	Lawful Basis (where applicable)
Government issued identification data – including passport, driver’s license, country of residence, tax identification number (for property owners)	Platform Usage and Booking Purposes Security and Compliance Purposes	Directly from you From third parties, such as our business and affiliate partners and authorized service providers	Legal obligation relating to booking and/or financial transactions, such as the obligation to maintain books and records or collecting national ID numbers where legally required, including to establish identity of individuals to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism Performance of a contract with you, such as to facilitate and process your booking(s)
Identification data – including name, username, email address, telephone number, as well as home, business, and billing addresses (including street and postal code)	Platform Usage and Booking Purposes Communication and Customer Service Purposes Marketing Purposes Market Research, Analytics, and Training Purposes to improve our Services Security and Compliance Purposes	Directly from you Automatically from your device From third parties, such as our business and affiliate partners and authorized service providers	Legal obligation relating to booking and/or financial transactions, such as the obligation to maintain books and records, and to establish identity of individuals to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism Performance of a contract with you (and any co-traveler), such as to facilitate and process your booking(s) Legitimate interest (of you or a co-traveler), such as responding to complaints or concerns, or for marketing purposes Consent (including consent of a parent/guardian for the use of child data), where requested on the platform or via customer services
Payment data - including payment card number, expiration date, billing address, financial / bank account number	Platform Usage and Booking Purposes Communication and Customer Service Purposes Security and Compliance Purposes	Directly from you From third parties, such as our business and affiliate partners and authorized service providers	Legal obligation relating to booking and/or financial transactions, such as the obligation to maintain books and records and to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism Performance of a contract with you (and any co-traveler), such as processing payments Consent, where requested on the platform
Geolocation data – including inferred location from IP address, country selected to use our website, and exact, real-time location (with your consent)	Platform Usage and Booking Purposes Communication and Customer Service Purposes Marketing Purposes Market Research, Analytics, and Training Purposes to improve our Services Security and Compliance Purposes	Directly from you Automatically from your device From third parties, such as our business and affiliate partners and authorized service providers	Legal obligation, such as complying with tax or pricing requirements and to establish identity to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism Legitimate interest (of you or a co-traveler), such as displaying relevant content in your selected region/language Consent, where requested on the platform
Images, videos and recordings – including videos, images, facial photographs you upload	Platform Usage and Booking Purposes Communication and Customer Service Purposes Marketing Purposes Market Research, Analytics, and Training Purposes to improve our Services Security and Compliance Purposes	Directly from you Automatically from your device From third parties, such as our business and affiliate partners and authorized service providers	Performance of a contract with you, such as to facilitate a booking or listing Legitimate interest, such as allowing you to have a photo associated with your profile, which may be visible to only you or other third parties, as applicable Consent, where requested
Communications with us – including emails, chat transcripts and recordings of calls with customer service representatives	Platform Usage and Booking Purposes Communication and Customer Service Purposes Marketing Purposes Market Research, Analytics, and Training Purposes to improve our Services Security and Compliance Purposes	Directly from you Automatically from your device From third parties, such as our business and affiliate partners and authorized service providers	Legal obligation, such as to respond to law enforcement requests (where legally permitted) Performance of a contract with you (and any co-traveler), such as to facilitate customer service interactions Legitimate interest (of you or a co-traveler), such as responding to complaints or concerns Consent (including consent of a parent/guardian for the use of child data), where requested
Site interaction data - including searches you conduct, transactions and other interactions with you on our platform, online services and apps	Platform Usage and Booking Purposes Communication and Customer Service Purposes Marketing Purposes Market Research, Analytics, and Training Purposes to improve our Services Security and Compliance Purposes	Directly from you Automatically from your device From third parties, such as our business and affiliate partners and authorized service providers	Legal obligation, such as responding to law enforcement requests Legitimate interest, such as improving our products and services Consent, where requested
Device data – including device type, unique device identification numbers, operating system, mobile carrier, and how your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times	Platform Usage and Booking Purposes Communication and Customer Service Purposes Marketing Purposes Market Research, Analytics, and Training Purposes to improve our Services Security and Compliance Purposes	Automatically from your device From third parties, such as our business and affiliate partners and authorized service providers	Legal obligations relating to financial transactions, such as the obligation to maintain books and records Legitimate interest, such as responding to complaints and concerns Consent, where requested
Child data – including name and contact details of minor travelers provided by you as the parent/guardian of the minor as part of a trip reservation	Platform Usage and Booking Purposes Communication and Customer Service Purposes Security and Compliance Purposes	Directly from you Automatically from your device From third parties, such as our business and affiliate partners and authorized service providers	Performance of a contract with you (and any co-traveler), such as facilitating a booking Consent (including consent of a parent/guardian for the use of child data), where requested on the platform or via customer services
Clickstream data - In certain instances, we may use clickstream data to render an illustration of your usage of our site. Clickstream data is the collection of a sequence of events that represent visitor actions on a website. We may reconstruct your site journey modeled on the timing and location of your actions.	Platform Usage and Booking Purposes Communication and Customer Service Purposes Marketing Purposes Market Research, Analytics, and Training Purposes to improve our Services Security and Compliance Purposes	Automatically from your device From third parties, such as our business and affiliate partners and authorized service providers	Legitimate interest, such as responding to complaints and concerns Consent, where requested on the platform
Birthdate and gender - including both your specific date of birth or an approximate age bracket you fall within, along with your gender.	Platform Usage and Booking Purposes Communication and Customer Service Purposes Marketing Purposes Market Research, Analytics, and Training Purposes to improve our Services Security and Compliance Purposes	Directly from you From third parties, such as our business and affiliate partners and authorized service providers	Legal obligation, such as responding to law enforcement requests and to establish identity of individuals to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism Performance of a contract with you (and any co-traveler), such as facilitating a booking Legitimate interest (of you or a co-traveler), such as providing relevant search results Consent where requested on the platform

5. Sharing Your Information

We share your personal information with third parties in limited circumstances to help provide our services and operate the Platform effectively. Specifically, we may share your information in the following ways:

• With Providers, so they can fulfill bookings you make through the Platform. This includes sharing your name, contact details, and relevant booking information.
• With payment processors (such as Adyen) to securely process payments and manage related financial transactions.
• With identity verification partners, to confirm your identity and support trust and safety measures.
• With service providers who perform functions on our behalf, such as hosting, analytics, customer support, and marketing assistance.
• With legal authorities or regulators, if required to comply with applicable laws, regulations, legal processes, or enforceable government requests.
• In connection with business transfers, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for monetary consideration.

6. International Data Transfers

LuxuStars is a Delaware company with its headquarters in the United States. We serve Users and Providers worldwide. Your personal information may be transferred to and processed in countries outside your country of residence, including countries with different data protection laws.

By using the Platform, you agree to the transfer of your personal information to the United States, and any other countries where our service providers, partners, or data hosting facilities are located. We implement appropriate safeguards in place to help ensure your information remains protected according to applicable data protection laws, including the use of contractual protections when necessary.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of the Platform. Cookies are small data files placed on your device that help us operate, improve, and personalize our services.

We use these technologies for various purposes, including:

• Enabling essential functionality, such as maintaining your session and remembering your preferences.
• Analyzing usage to understand how Users interact with the Platform and improve performance.
• Providing relevant advertising and marketing communications, where permitted by law and with your consent if required.

You can manage your cookie preferences through your browser settings or device options. However, disabling certain cookies may affect the functionality of the Platform.

By using the Platform, you consent to our use of cookies and similar technologies as described in this Privacy Policy.

8. User Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information, subject to certain legal or contractual obligations.
• The right to object to or restrict our processing of your personal information in certain circumstances.
• The right to data portability, allowing you to obtain and reuse your personal data for your own purposes.
• The right to withdraw consent at any time if we are processing your personal information based on consent.

Users in certain jurisdictions, such as the European Economic Area (under the GDPR) or California (under the CCPA), may have additional rights and protections. We will honor these rights to the extent required by applicable law.

To exercise your rights, please contact us. We may request verification of your identity before responding to your request.

9. Data Retention

We keep your personal information as long as needed to fulfill the purposes outlined in this Privacy Policy, including providing our services, complying with our legal obligations, resolving disputes, and enforcing our agreements.

The length of time we keep your personal information depends on the type of data and why we process it. When we no longer need your personal information, we will delete or anonymize it in accordance with our data retention policies and applicable laws.

10. Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These steps may include encryption, secure servers, access controls, and regular security assessments.

However, no system or method of transmitting data over the Internet is completely secure. While we aim to protect your information, we cannot guarantee its absolute security. You are responsible for keeping your account credentials confidential and for any activities done under your account.

11. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we find that we’ve collected personal information from a child under 18 without verified parental consent, we will take steps to delete that information as soon as possible.

If you believe that a child under 18 has provided us with personal information, please contact us.

12. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the effective date at the top of this Policy and, if necessary, by providing additional notice through the Platform or via email.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the changes, you should stop using the Platform.

13. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us here