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What to do in Case of an Emergency

If you're in immediate danger or facing a medical emergency, always contact your local emergency services first.

For booking-related issues — such as a provider not showing up, unsafe conditions, or service disruptions — follow these steps:

  • Use the Message Center to contact the provider immediately.
  • Document the issue with photos or videos, if safe to do so.
  • If the provider is unresponsive or the issue is unresolved, contact our Customer Suport Team.

Our team will review your case and assist as quickly as possible. 

Your safety is our top priority — please don’t hesitate to seek help when needed.