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Platform Access Restrictions and Suspensions

To maintain a trusted and secure environment, LuxuStars may restrict or suspend user access when platform rules are violated or fraudulent behavior is detected.

Reasons your account may be restricted or suspended:

  • Repeated cancellations, no-shows, or violation of booking policies.
  • Submitting false documentation or attempting to list unauthorized services.
  • Fraudulent activity, chargebacks, or misuse of the payment system.
  • Harassment, discrimination, or abusive language in communication.
  • Failure to cooperate with LuxuStars verification or support requests.

What happens if your account is restricted:

  • You may temporarily lose access to bookings, messaging, or payouts.
  • Pending reservations may be paused or canceled.
  • You will be notified via email with a reason and next steps.

LuxuStars reserves the right to permanently suspend accounts in severe or repeated cases. Our priority is protecting users and maintaining the integrity of the platform.