To maintain a trusted and secure environment, LuxuStars may restrict or suspend user access when platform rules are violated or fraudulent behavior is detected.
- Repeated cancellations, no-shows, or violation of booking policies.
- Submitting false documentation or attempting to list unauthorized services.
- Fraudulent activity, chargebacks, or misuse of the payment system.
- Harassment, discrimination, or abusive language in communication.
- Failure to cooperate with LuxuStars verification or support requests.
What happens if your account is restricted:
- You may temporarily lose access to bookings, messaging, or payouts.
- Pending reservations may be paused or canceled.
- You will be notified via email with a reason and next steps.
LuxuStars reserves the right to permanently suspend accounts in severe or repeated cases. Our priority is protecting users and maintaining the integrity of the platform.