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How We Keep Guests And Providers Safe

LuxuStars is designed to protect everyone — whether you’re renting out a property or booking a tour. We combine identity verification, secure payments, and policy enforcement to keep the platform safe and trustworthy for all users.

Key safety measures we implement:

  • Mandatory identity verification: All users — guests and providers — must complete ID and face verification before booking or listing.
  • Secure in-platform communication: Our Message Center ensures that all conversations are traceable and monitored for policy violations or abuse.
  • Manual listing reviews: Every listing is reviewed by LuxuStars staff to ensure it meets our quality, legal, and safety standards.
  • Proof of service delivery: Providers are encouraged to submit before-and-after photos through the chat for added dispute protection.
  • Chargeback protection procedures: Guests are required to enter their card’s CVC and pass 3D Secure to reduce fraud and unauthorized payments.
  • Resolution Center: A dedicated space where users can escalate serious disputes with full evidence review.

Our safety system is built to create trust — so you can focus on enjoying or offering services, knowing that we’re protecting your experience every step of the way.