• Harassing or threatening language.
• Discrimination based on race, gender, religion, or orientation.
• Attempting to circumvent LuxuStars policies or payment systems.
• Posting or soliciting personal contact information before a booking is confirmed.
• Repeated poor conduct reported by other users.

Dispute resolution:

• We encourage users to resolve issues directly through the Message Center.
• If no agreement is reached, the guest may escalate the issue to our Resolution Center.
• LuxuStars will review the case, including photos, chat logs, and any proof submitted.
• Decisions are based on platform rules, terms of service, and available evidence.

We reserve the right to warn, suspend, or remove any user who violates these standards — whether guest or provider.